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At Beyond Basics Collection, we are committed to offering products that meet high standards of quality, style, and customer satisfaction. Every order is carefully checked, handled, and packed with attention to detail before it is dispatched from our facility.

We encourage you to review our policies before making a purchase to ensure a smooth and informed shopping experience.

Exchange Policy

We understand that online shopping is built on trust, and we truly value the confidence you place in Beyond Basics Collection. To maintain the highest standards of quality, hygiene, and product integrity, we are unable to offer exchanges for reasons such as change of mind, size issues, or colour preferences once an order has been shipped or delivered.

However, your satisfaction remains very important to us. In the rare event that you receive:

  • A damaged or defective product, or

  • An incorrect item

Our team will be happy to assist you with a replacement after verifying the issue and relevant order details.

Conditions for Replacement (Damaged / Defective Items)

To help us assist you quickly and efficiently in such cases, we request you to ensure the following conditions are met:

  • The issue is reported within 48 hours of receiving the delivery.

  • A complete unboxing video is provided, clearly showing the parcel being opened from its sealed condition up to the product being displayed.

  • Clear photographs of the product, the issue, and both outer and inner packaging are shared along with your Order ID.

  • All original packaging materials, tags, and invoices are preserved until the issue is fully resolved.

These requirements help us properly verify the concern and ensure a fair and timely resolution.

How to Request a Replacement

If your order meets the above conditions, please reach out to us within 48 hours of delivery using any of the following contact details:

📧 Email: beyondbasicscollection9@gmail.com

📞 Phone: +91 93242 61169
(Mon–Sat, 10 AM–10 PM)

For faster assistance, kindly include your Order ID, clear product images, and the unboxing video link while contacting us. Our support team will review your request and guide you through the next steps to resolve the issue.

Please note that all replacement requests are carefully reviewed by our quality and support team to ensure a fair and transparent resolution process.

We appreciate your understanding and cooperation in helping us maintain a smooth, reliable, and trustworthy experience for all our customers at Beyond Basics Collection.

WHAT IS THE ESTIMATED DELIVERY TIME?

At Beyond Basics Collection, we aim to dispatch all orders within 1–5 business days, excluding Sundays and public holidays. During sale periods or peak shopping seasons, dispatch timelines may be slightly extended due to a higher volume of orders.

Estimated delivery timelines are as follows:

  • Prepaid Orders: 7–10 working days
  • Cash on Delivery (COD) Orders: 10–12 working days

Please note that delivery timelines may vary depending on your location and courier service availability.

NOTE:

Please share the OTP only after receiving your parcel successfully. We kindly request you not to accept the package if it appears torn, opened, or damaged at the time of delivery.

At Beyond Basics Collection, we are committed to delivering your orders safely, securely, and within the promised timelines while maintaining the quality standards our customers expect. If you have any questions regarding shipping or delivery, feel free to reach out to our customer support team for assistance.

Our delivery partners strive to deliver your order safely and on time. In case they face any difficulty while delivering to your provided address, they will contact you directly to coordinate and complete the delivery smoothly.
Customer satisfaction and a seamless shopping experience remain our top priorities at Beyond Basics Collection.

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